Terms & Conditions

Introduction

This website is operated by Magicleaf Stevia (“Magicleaf”, “we”, “us”, “our”). Magicleaf offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website.

Our store is hosted on Shopify Inc., which provides the e‑commerce platform that allows us to sell our products and services to you.

Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given consent for your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or code of a destructive nature. A breach of any Terms will result in an immediate termination of your Services.

Offers and Coupons

• Offers are subject to specific terms and conditions. For details, please contact our support team.
• Multiple offers or coupon codes cannot be combined.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time, subject to applicable anti‑discrimination and consumer laws.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary, more accurate, more complete, or more timely sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information that is provided for reference only. We reserve the right to modify the contents of this site at any time, but we do not undertake to update information except as required by law. You agree that it is your responsibility to monitor changes to our site.

Modifications & Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content) without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Returns & Refunds Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display will be accurate.

We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction, and to limit quantities of any products or services we offer.

All descriptions of products or pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Any offer for any product or service on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Billing & Account Information

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.

If we change or cancel an order, we may notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store and to promptly update your account and other information so we can complete your transactions and contact you as needed.

For more detail, please review our Returns & Refunds Policy.

Taxes & Invoices

Prices are displayed in INR and are [inclusive/exclusive] of applicable GST. A tax invoice will be provided with your order, and GST details will be shown where applicable.

If you require a GST invoice in your entity’s name, please enter valid GSTIN and billing details at checkout.

Shipping & Delivery

Estimated dispatch and delivery timelines are shown at checkout and may vary by location and courier service. Shipping charges (if any) are displayed before you place the order. For details, see our Shipping Policy.

Risk of Loss: All items purchased are made pursuant to a shipment contract. Risk of loss passes to you upon delivery to the address provided or upon handover to the carrier where applicable law permits.

Comments & Submissions

If you send submissions (e.g., reviews, ideas, suggestions) whether requested or not, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are under no obligation to:

1. Maintain any comments in confidence
2. Pay compensation for any comments
3. Respond to any comments

We may, but have no obligation to, monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or that violates intellectual property or these Terms.

You agree your comments will not violate any rights of any third party and will not contain unlawful, abusive, or obscene material, or malware that could affect operation of the Service or any related website.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors & Omissions

Occasionally there may be information on our site or Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We do not undertake to update or clarify information in the Service or on any related website, including pricing information, except as required by law.

Prohibited Uses

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content:

• (a) for any unlawful purpose
• (b) to solicit others to perform or participate in unlawful acts
• (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others
• (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, caste, age, national origin, or disability
• (f) to submit false or misleading information
• (g) to upload or transmit viruses or any other type of malicious code
• (h) to collect or track the personal information of others
• (i) to spam, phish, pharm, pretext, spider, crawl, or scrape
• (j) for any obscene or immoral purpose
• (k) to interfere with or circumvent the security features of the Service

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Warranties & Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error‑free.

We do not warrant that results obtained from the use of the Service will be accurate or reliable. We may remove the Service for indefinite periods or cancel the Service at any time, without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except as expressly stated by us, the Service and all products and services delivered to you through the Service are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied.

Limitation of Liability; Statutory Rights: To the maximum extent permitted by law, Magicleaf will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or loss of profits, revenues, or data, arising out of or related to your use of the Service or products. Our aggregate liability for any claim shall not exceed the total amount you paid to us for the product(s) or Service giving rise to the claim in the three (3) months preceding the event or INR 10,000, whichever is lower. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or other non‑excludable statutory rights.

Indemnification

You agree to indemnify, defend, and hold harmless Magicleaf Stevia and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

Obligations and liabilities incurred prior to termination shall survive termination for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our Services (or any part thereof).

Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Governing Law & Dispute Resolution

These Terms and any related dispute are governed by the laws of India. The parties shall first attempt to resolve disputes amicably within 30 days. If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be [City, State], India; the proceedings shall be in English; and a sole arbitrator shall be appointed in accordance with the Act. Subject to the foregoing, courts at [City, State], India shall have exclusive jurisdiction for injunctive or equitable relief.

Changes to Terms

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

Order Assistance

To help with your purchase, we may contact you about placed orders that require confirmation or support. For abandoned carts or promotional assistance, we will contact you only where we have your consent or where permitted by applicable telecom regulations (including TRAI/DLT and DND/NCPR rules).

Grievance Officer (India)

In accordance with the Consumer Protection (E‑Commerce) Rules, 2020, you may contact our Grievance Officer for complaints or concerns.

• Email: support@magicleafstore.com
• Phone: 8800221664
• Address: Arboreal Bioinnovations Private Limited, Biotech Park, Sector - G, Jankipuram.
  Lucknow Uttar Pradesh
  226021 India

We acknowledge consumer complaints within 48 - 72 hours and aim to resolve them within 30 days.

Contact Information

Questions about the Terms of Service should be sent to support@magicleafstore.com.

Messaging & Notifications Terms NEW

By providing your contact information and interacting with Magicleaf, you consent to receive communications via RCS, SMS, WhatsApp, email, phone/voice, in‑app/mobile push, and other messaging channels. Message frequency varies. Standard carrier/SMS/data charges may apply. If RCS is unavailable, messages may be delivered via SMS.

Opt‑out: You can opt out at any time by replying STOP on SMS/WhatsApp (or using WhatsApp’s block/unsubscribe tools), using the unsubscribe link in emails, or turning off push notifications in app/device settings. Reply HELP for assistance. Consent is not a condition of purchase.

TRAI/DLT Compliance (India): Promotional SMS/voice will be sent only with valid DLT‑registered templates and your verified opt‑in, and in compliance with DND/NCPR preferences. Transactional/service messages may be sent for order updates or support. You may update your preferences at support@magicleafstore.com.

Use of messaging services is subject to our Privacy Policy and these Terms.